Security & Privacy

Security Code

We require certain information when entering your payment details if you are using a debit or credit card. One of these is your Security Code. This is usually found on the back of your credit or debit card (above the signature strip) and is the last 3 digits of the code. For American Express, it is a 4 digit code found on the front of the card.

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Cookies

What are cookies?
Like the majority of websites, Monsoon.co.uk and Accessorize.com use cookies. Cookies are messages stored by your web browser as text files that pass information back to web servers every time the browser requests a page from the server.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Monsoon and Accessoirze cookies having visited the site. Alternatively, you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.) or opt out of cookies using the links below (where possible).

If you are not familiar with cookies, how to control them or how to delete them, we recommend you visit http://www.aboutcookies.org/ for further information.

Why do we use them?
We use cookies for the following reasons:

  • Identifying which country you have come to our site from so we can present you with the correct content
  • Remembering who you are if and when you log in to our website by creating an account
  • Remembering which products you have added to your shopping bag/basket. This is especially important if you are browsing between Monsoon and Accessorize
  • Remembering which items you’ve recently viewed so we can display this in the ‘Recently Viewed Items’ on the product details pages

We also work with some trusted partners who use cookies for the following reasons:

  • Web site traffic, sales, performance and website issues analysis
  • Product recommendations
  • Sales attribution for affiliate partners
  • Sales attribution for our paid search partners
  • Retargeting advertising (adverts for our products that appear on other websites once you have visited ours)

Please note, cookies placed on your system from visits to external links or partner websites (before, after or while visiting Monsoon.co.uk and Accessorize.com) are not the responsibility of Monsoon Accessorize ltd.
We value our customer’s privacy and the data they share with us. All our account and payment pages are secure. Please see below for more information.

The following describe the cookie types on this site and what we use them for:


Session Cookies – we use these to remember who you are through account creation and log-in. We also use them to remember which products have been added to your shopping bag/basket. Disabling or deleting these may prevent you being able to checkout on our website

Site Redirection and IP Check – we use these to identify which country you are visiting the website from and to present you with the correct currency and language. We also remember which site country site you may have selected from the top navigation so this is the one you see when revisiting the website. The data being passed is anonymous

Google Analytics – we use this to monitor site performance, sales and how the site is being used. The data being passed is anonymous. More information can be found at http://www.google.com/analytics/learn/privacy.html

Coremetrics – we use this to monitor site performance, sales and how the site is being used (in addition to Google Analytics). The data being passed is anonymous. More information can be found at http://www.coremetrics.co.uk/company/privacy.php

QuBit – we use this to manage the tracking code on our websites along with allowing us to monitor site performance, sales and site use. This data can then be used to customise the website specifically for groups of visitors and improve their browsing experience. For more information go to http://www.qubitproducts.com/about/privacy-policy

Quantcast – this cookie is set if you arrive to our website via a paid search link in a search engine such as Google or Bing. It is used to track if we owe any money to Quantcast if your visit results in a successful order. More information can be found at https://www.quantcast.com/how-we-do-it/consumer-choice/privacy-policy/

Richrelevance – we use this to identify visitors and recommend products or promotions based on their browsing and purchasing behaviour along with the behaviour of other visitors (e.g. you might also like). The data being passed is anonymous. More information can be found at http://www.richrelevance.com/privacy/

Net Media Planet – this cookie is set if you arrive to our website via a paid search link in a search engine such as Google or Bing. It is used to track if we owe any money to Net Media Planet if your visit results in a successful order. The data being passed is anonymous

Affiliate Window- this cookie is only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us. The data being passed is anonymous. More information can be found at http://www.affiliatewindow.com/documents/Privacy%20Policy.pdf

BuyAt - this cookie is only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us. The data being passed is anonymous. More information can be found at http://www.buy.at/aboutus/privacypolicy.php

Zanox - this cookie is only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us. The data being passed is anonymous. More information can be found at http://www.zanox.com/en/about-zanox/policies/

Linkshare - this cookie is only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) that has referred business to us. The data being passed is anonymous. More information can be found at http://www.linkshare.co.uk/cookies/

Struq – We use this to track which products or categories you may have been looking at on the website so we can pass this to our partner for retargeting advertising (adverts displayed on other websites for our products). The data being passed is anonymous. More information can be found at http://www.struq.com/consumer-opt-out/


How can I delete or disable them?
We strongly recommend you do not delete or disable cookies as this will affect your browsing experience with us, especially when trying to add products to your basket for checkout (which, without cookies enabled, may not be possible)

If you do want to delete or disable them, you will need to go into you web browsers settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browsers Help section. More information can be found at http://www.aboutcookies.org/

Can I opt out of any of your cookies?
For some of our cookies, an opt out option is available. Use the below links and follow the instructions there:

Google Analytics Opt Out Browser Add On (http://tools.google.com/dlpage/gaoptout?hl=None) – you will need to install this to opt out of being tracked by Google Analytics

Coremetrics Opt Out Link (http://www.coremetrics.co.uk/company/privacy.php#optout) - this will opt you out of being tracked by our website analytics and product recommendations tool

Struq Opt Out Link (http://www.struq.com/consumer-opt-out/) - this will opt you out of retargeting adverts that you may be shown on other websites after visiting ours

Quantcast (https://www.quantcast.com/opt-out)

Richrelevance (http://www.richrelevance.com/privacy/opt-out/)

If you wish to opt out of any not listed above, you will need to delete them from your browser or use your browsers anonymous usage setting as detailed earlier. We will update this list as more opt out options are made available.

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Security

The Monsoon Accessorize website uses a secure server. All your personal information and credit card information between your PC and the server are transmitted in an encrypted form.

Furthermore, your credit card details are not stored on a server accessible via the Internet. This is a further step for your protection only available by leading ecommerce sites.

Our account pages and checkout pages use SSL certificates (Secure Socket Layer) provided by COMODO ( www.comodo.com ). Details of these can be obtained by clicking on the padlock or secure site icon which will appear in the address bar of your browser when you are on a secure page (https instead of http).

Can't access secure pages?
If you are having trouble getting into secure pages, it may be because your browser, your corporate firewall or proxy has not been set up to allow access to secure pages. In these cases contact IT support at your company.

Many companies access the Internet using a specially programmed computer known as a 'Firewall'. Any data coming in or going out has to get past the firewall first. The firewall may contain programs that mediate access between the Internet and the user.

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with monsoon.co.uk and accessorize.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. You can usually do this when presented with the secure code page for the first time. To find out more about these services:

Click here to visit the Verified by Visa website

Click here to visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your monsoon.co.uk or accessorize.com account password. Monsoon Accessorize does not have access to your Verified by Visa or Mastercard SecureCode™ password. You must contact your card issuer for further assistance.

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Privacy And Data Protection

The information you provide on this website will be held by Monsoon Accessorize Ltd and not by any third parties.

Use of Your Information:
The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Website) for sending information to you about our products from time to time. In addition, and where you have specifically granted consent for us to do so, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.

It is your responsibility to maintain the confidentiality of your password and account details. Monsoon Accessorize Ltd shall not be liable to any person for any loss or damage, which may arise as a failure to do so.

Disclosure of Your Information:
WWe may from time to time transfer your personal data (including financial information) to a group company or joint venture partner of Monsoon or to a third party agent, supplier, contractor or processor, who may be located outside of the European Economic Area (EEA) including in the United States. By submitting your personal data you consent to the transfer of your personal data to such entities. Personal data may be transferred outside the EEA to deliver or improve our services or to assist our security, credit risk or fraud protection activities. Whenever we transfer your personal data to countries outside the EEA, we take all steps reasonably necessary to ensure that your personal data is transferred in accordance with this Privacy Policy and as permitted by applicable laws from time to time.

We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders, or as may be required by law or legal proceedings.

It is your responsibility to maintain the confidentiality of your password and account details. Monsoon Accessorize Ltd shall not be liable to any person for any loss or damage, which may arise as a failure to do so.

Communication & Marketing
If you have made a purchase from our website, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties either through our checkout, account pages or by signing up for emails through our email sign up bar.

All customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications which we might we send you.

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