Security & Privacy

> Security Code
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> Security
> Privacy And Data Protection

Security Code

We require certain information when entering your payment details if you are using a debit or credit card. One of these is your Security Code. This is usually found on the back of your credit or debit card (above the signature strip) and is the last 3 digits of the code. For American Express, it is a 4 digit code found on the front of the card.

Cookies

What are cookies?
Like the majority of websites, Monsoon.co.uk and Accessorize.com uses cookies. Cookies are messages stored by your web browser as text files that pass information back to web servers every time the browser requests a page from the server.

Why do we use them?
We use cookies for the following reasons:

Remembering who you are when you log in/create an account with us
Remembering which items you’ve added to your basket for checkout and purchase
Remembering which items you’ve recently viewed so we can display this in the ‘Recently Viewed Items’ on the product details pages

We also work with some trusted partners who use cookies for the following reasons:

Web site traffic, sales, performance and website issues analysis
Product recommendations
Sales attribution for affiliate partners

Please note, cookies placed on your system from visits to external links or partner websites (before, after or while visiting Monsoon.co.uk and Accessorize.com) are not the responsibility of Monsoon Accessorize ltd.

We value our customer’s privacy and the data they share with us. All our account and payment pages are secure. Please see below for more information.

How can I delete them?
We recommend you do not delete or disable cookies as this will affect your browsing experience with us, especially when trying to add products to your basket for checkout

If you do want to delete them, you will need to go into you web browsers settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browsers Help section:

Internet Explorer 8

Click "Safety" on the Command bar
Select "Delete Browsing History"
Select the option for cookies and click Delete
Alternatively, Internet Explorer 8's new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:
Click "Safety" on the Command bar
Select "InPrivate Browsing"

Internet Explorer 7.x

Go to the preferences/settings or Internet control panel
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes.

Firefox

Click on Tools, then Options (or Edit, Preferences on Linux)
Select Privacy
In the Cookies panel, click on Show Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button

Safari

Choose Preferences from Safari menu
Select Security icon
Press Show Cookies button
Select the Cookies to be deleted from the list
Press Delete button

Can I opt out of being tracked by your website analytics tool?
You can by going to the below link and following the instructions there:

Coremetrics Opt Out Link

What are you doing about cookies and getting customers permission to install them going forward?
Monsoon Accessorize will continue to monitor the guidelines set out at the Information Commissioner’s Office website (http://www.ico.gov.uk) and we will update this page with any changes or requirements.

Security

The Monsoon Accessorize website uses a secure server. All your personal information and credit card information between your PC and the server are transmitted in an encrypted form.

Furthermore, your credit card details are not stored on a server accessible via the Internet. This is a further step for your protection only available by leading ecommerce sites.

Our account pages and checkout pages use SSL certificates (Secure Socket Layer) provided by COMODO ( www.comodo.com ). Details of these can be obtained by clicking on the padlock or secure site icon which will appear in the address bar of your browser when you are on a secure page (https instead of http).

Can't access secure pages?
If you are having trouble getting into secure pages, it may be because your browser, your corporate firewall or proxy has not been set up to allow access to secure pages. In these cases contact IT support at your company.

Many companies access the Internet using a specially programmed computer known as a 'Firewall'. Any data coming in or going out has to get past the firewall first. The firewall may contain programs that mediate access between the Internet and the user.

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with monsoon.co.uk and accessorize.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. You can usually do this when presented with the secure code page for the first time. To find out more about these services:

Click here to visit the Verified by Visa website

Click here to visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your monsoon.co.uk or accessorize.com account password. Monsoon Accessorize does not have access to your Verified by Visa or Mastercard SecureCode™ password. You must contact your card issuer for further assistance.

Privacy And Data Protection

The information you provide on this website will be held by Monsoon Accessorize Ltd and not by any third parties.

Use of Your Information:
The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Website) for sending information to you about our products from time to time. In addition, and where you have specifically granted consent for us to do so, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.

It is your responsibility to maintain the confidentiality of your password and account details. Monsoon Accessorize Ltd shall not be liable to any person for any loss or damage, which may arise as a failure to do so.

Disclosure of Your Information:
We may from time to time transfer your personal data (including financial information) to a group company or joint venture partner of Monsoon or to a third party agent, supplier, contractor or processor, who may be located outside of the European Economic Area (EEA) including in the United States. By submitting your personal data you consent to the transfer of your personal data to such entities. Personal data may be transferred outside the EEA to deliver or improve our services or to assist our security, credit risk or fraud protection activities. Whenever we transfer your personal data to countries outside the EEA, we take all steps reasonably necessary to ensure that your personal data is transferred in accordance with this Privacy Policy and as permitted by applicable laws from time to time.

We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders, or as may be required by law or legal proceedings.

Communication & Marketing
If you have made a purchase from our website, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties either through our checkout, account pages or by signing up for emails through our email sign up bar.

All customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications which we might we send you.